The House
Terms & Conditions
Avya Riti Pty Ltd (“we”, “us”, “our”). These Terms & Conditions govern all purchases, including imitation Indian jewellery, Indian clothing, and Indian bags. By engaging with our brand, placing an order, or using our services (including our website and selected market stalls), you agree to be bound by the following terms.
Product Description & Availability
All products are imitation items inspired by traditional Indian aesthetics. We strive to provide accurate descriptions, sizing, and imagery. However, slight variations may occur due to lighting, screen settings, or handcrafted detailing. Product availability is subject to change without notice. We reserve the right to discontinue or modify items at any time. Avya Riti operates primarily online via our website, with occasional presence at selected markets.
Pricing & Payment
All prices are listed in South African Rand (ZAR) and include VAT where applicable. Avya Riti Pty Ltd reserves the right to change prices at any time, including introducing or discontinuing promotional offers, discounts, or bundle deals without prior notice. Promotional pricing is valid only for the duration specified and cannot be retroactively applied to previous purchases. Payment must be made via EFT, card or PayShap. No order will be processed without full payment confirmation. Proof of payment must be emailed to avyaRiti@outlook.com or shared via WhatsApp (+27 62 749 9549) with either the invoice number or customer name as reference.
Shipping & Delivery
National Shipping: Free shipping is offered across South Africa. International Shipping: International orders are subject to applicable courier rates, which will be communicated at checkout. Shipping policies, including free national delivery, are subject to change without prior notice. Orders are dispatched within 2–3 working days of payment confirmation. Delivery typically takes 2–5 business days thereafter. All deliveries are fulfilled via Courier Guy, a third-party courier service. Parcels are securely packaged with protective layers to ensure safe transit. Once dispatched, Avya Riti Pty Ltd is not liable for delays, damage, or loss during courier transit. Risk and ownership transfer to the customer upon dispatch.
Returns, Exchanges & Refunds
We honour the Consumer Protection Act (CPA) of South Africa and apply the following policy to all products purchased from Avya Riti Pty Ltd: (a) Eligibility — Due to the delicate and hygienic nature of our jewellery, garments, and accessories, items cannot be returned or exchanged unless incorrect or damaged upon delivery. Returns or exchanges are accepted only for broken or incorrect items delivered (e.g., wrong product, size, or colour). Items must be unused, in original packaging, and returned within 7 calendar days of receipt. (b) Notification — You must notify us via email at avyaRiti@outlook.com within 24 hours of receiving the item to initiate a return or exchange request. Failure to notify within this window may result in forfeiture of eligibility. (c) Return Process — Approved returns/exchanges must be couriered PostNet to PostNet to one of the following branches: Rosebank, Ferndale, Benmore. Courier costs for returns/exchanges are borne by the customer unless the error was on our part. (d) Refund Timeline — Refunds are processed within 7–14 working days after we receive and inspect the returned item. Refunds are issued only for incorrect items and will be made via EFT or PayShap to the original payer. (e) Non-Refundable Items — Items returned outside the 7-day window. Items damaged due to customer handling, wear, or alteration. Sale or promotional items unless defective or incorrect. Items deemed hygienic or delicate (e.g., jewellery, garments) unless incorrect or damaged upon delivery.
Product Care & Longevity
Customers are responsible for the care and maintenance of their garments and jewellery. To ensure longevity, avoid exposure to oils, perfumes, lotions, and other chemicals that may tarnish or damage items. Store items in a cool, dry place and handle with care to preserve quality.
Communication & Support
For queries, returns, or feedback, please contact us at avyaRiti@outlook.com. We aim to respond within 2 working days.
Limitation of Liability
We are not responsible for courier delays, loss, or damage once the parcel has been dispatched via Courier Guy. We take all reasonable steps to ensure safe packaging and accurate fulfilment. We are not liable for indirect, incidental, or consequential damages arising from the use of our products or services.
Privacy & Data Protection
We respect your privacy and comply with the Protection of Personal Information Act (POPIA). Personal information collected during transactions is used solely for order fulfilment, communication, and brand engagement. We do not sell or share your data with third parties without consent.
Intellectual Property
All content, branding, product names, and imagery on our platforms are the intellectual property of Avya Riti Pty Ltd. You may not reproduce, distribute, or use our content without prior written permission.
Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes arising shall be subject to the jurisdiction of South African courts.
Amendments
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.